Gartec is a leading UK manufacturer and installer of passenger, goods and platform lifts. We're looking for a proactive and organised Aftersales Team Administrator to join our friendly team and help deliver excellent customer service.

The Role

You'll provide administrative support to our busy After-sales department, supporting customers and ensuring our service operations run smoothly.

Key Responsibilities

• Answer customer enquiries by phone and email.

• Prepare quotations, assist with invoicing and provide general administrative support.

• Process service reports, certificates and customer documentation.

• Maintain accurate customer records and update internal systems.

• Support service managers and engineers with day-to-day administration.

• Liaise with customers and internal teams to ensure a high level of service.

About You

• Previous experience in an administrative or customer service role.

• Excellent communication and organisational skills.

• Confident using Microsoft Office (Outlook, Word and Excel).

• Able to manage multiple tasks and work in a fast-paced environment.

• Friendly, professional and customer-focused.

Experience within the lift industry, engineering, facilities management or service scheduling would be an advantage, but full training will be provided.

What We Offer

• 25 days' holiday plus bank holidays

• Company pension

• Free on-site parking

• Training and development opportunities

• Friendly and supportive team environment

• Employee Assistance Programme

• Perkbox and Gym Membership

• Cycle to work scheme

• Company Events

If you're an organised administrator who enjoys working with people and providing excellent customer service, we'd love to hear from you. Please apply with your CV today.