Technical Support Specialist
Join Arkel, a global leader in elevator technologies. We're seeking a Technical Support Specialist to support technical service operations, customer communication, and service process management.
About Us
Innovalift is a global group of companies delivering innovative technologies and solutions for the elevator industry. As part of the Innovalift family since 2025, Arkel has been one of Türkiye’s leading and pioneering companies in elevator technologies since its establishment in 1998. We develop and manufacture control boards, control panels, drives, emergency rescue systems, and a wide range of electronic solutions for the elevator sector. With our strong R&D infrastructure and innovative approach, we operate globally through our offices and operations in Türkiye, Spain, Germany, and India.
We are looking for a dynamic, eager-to-learn, and development-oriented Technical Support Specialist to join our Technical Service team.
Qualifications
Graduate of a relevant Vocational School (Associate Degree).
Preferably at least 3 years of experience in a similar position.
Preferably experienced in using Microsoft Dynamics 365 ERP.
Preferably proficient in English.
Knowledge of basic accounting processes.
Advanced proficiency in MS Office applications.
Strong verbal and written communication skills, professional demeanor, and excellent representation abilities.
Strong planning and organizational skills with a disciplined and systematic working approach.
Energetic, highly capable of representing the company, and successful in interpersonal relations.
For male candidates, military service completed is preferred.
Roles and Responsibilities
Receive faulty products and ensure their registration in the system.
Answer incoming calls and direct them to the relevant departments or personnel.
Provide customers with accurate and timely information regarding repair lead times, shipment status, service fees, and related matters.
Prepare delivery notes and invoices for faulty products and forward the necessary copies to the Accounting Department.
Monitor customer accounts through the system, manage collection processes via telephone, and provide balance information when required.
Collect customer payments and ensure proper recordkeeping.
Archive all documents, including product failure reports, service repair forms, invoices, and delivery notes, in an organized, complete, and chronological manner.
Support team members with operational and process-related tasks whenever needed.
- Locations
- Istanbul
- Employment type
- Full-time
- Employment level
- Professionals
Job openings
About Innovalift AB
Innovalift is a group of leading companies designing, manufacturing, and installing vertical and inclined platform lifts, stair lifts, and elevator components. We serve lift companies on new lift installations and modernization projects around the world. Our companies center around high innovation pace, superior product quality, nice design, and sustainability.
Our history began in 2016 when Latour Industries acquired Aritco Group, at that time consisting of Aritco Lift and Gartec. In the following years, Vimec, TKS Heis, and Motala Hissar were added, together creating an international group of leading platform lift companies. In 2021, Latour Industries entered into the elevator components and modernization market through the acquisition of Vega. Subsequently, Esse-Ti and BS Tableau were added to the family of components and modernization companies.
In 2024, Innovalift was born as a new business area of Investment AB Latour, by gathering all the companies in one group. Altogether, our companies employ c. 1218 colleagues and have a combined turnover of c. SEK 3.3bn (2024).
Innovalift is a wholly owned business area of Investment AB Latour.